Eightcap Customer Support in India

Trust, confidence, transparency

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Eightcap provides comprehensive customer support to traders in India. Our support team is dedicated to assisting clients with various aspects of forex and CFD trading. We offer multiple contact methods to ensure that traders can reach us conveniently. Our support services cover account-related inquiries, platform assistance, and general trading questions.

Support Availability

Eightcap customer support is available 24 hours a day, 5 days a week. This aligns with global forex market hours, ensuring assistance is available during active trading periods. Our team is prepared to address queries in multiple languages, including English and Hindi, to cater to the diverse needs of Indian traders.

Contact Methods

We offer several ways for traders in India to contact our support team. Each method is designed to provide efficient and effective assistance.

Available Contact Options

Live Chat
Email Support
Phone Support
Callback Request
Social Media Channels

Traders can choose the most convenient method based on their preferences and the nature of their inquiry.

Live Chat Support

Live chat is our most immediate form of support, allowing traders to connect with a representative in real-time.

Accessing Live Chat

Visit the Eightcap website
Look for the chat icon, typically located in the bottom right corner
Click on the icon to initiate a chat session
Provide your name and email address
Type your question or concern in the chat window

Live chat support is available 24/5 and is ideal for quick queries and immediate assistance.

Email Support

For more detailed inquiries or if you prefer written communication, email support is available.

Contacting via Email

General Inquiries: [email protected]
Account-related Questions: [email protected]
Compliance Matters: [email protected]

When sending an email, include your full name, account number (if applicable), and a detailed description of your inquiry. Our team aims to respond to all emails within 24 hours.

Phone Support

For traders who prefer verbal communication, phone support is available during business hours.

Phone Support Details

Indian Support Line: +91 (000) 000-0000
International Number: +61 3 8373 4800

Phone support is available from Monday to Friday, 9:00 AM to 5:00 PM Indian Standard Time (IST).

Callback Request

If you’re unable to reach us by phone or prefer us to call you, you can submit a callback request.

Requesting a Callback

Visit the Eightcap website
Navigate to the “Contact Us” page
Fill out the callback request form
Provide your name, phone number, and preferred callback time
Submit the form

Our team will endeavor to call you back at your specified time.

Social Media Support

Eightcap maintains an active presence on various social media platforms, providing another channel for support and engagement.

Social Media Channels

Facebook: @EightcapGlobal
Twitter: @Eightcap
LinkedIn: Eightcap
Instagram: @eightcap_official

While we monitor these channels regularly, for account-specific or urgent inquiries, we recommend using live chat, email, or phone support.

Account Manager Support

Traders with funded accounts are assigned a personal account manager for dedicated support.

Contacting Your Account Manager

Log in to your Eightcap trading account
Navigate to the “My Account” section
Find your account manager’s contact details
Reach out via email or phone during business hours

Account managers can assist with personalized trading advice, account-specific questions, and market insights.

Support Portal and FAQ Section

To provide quick answers to common questions, we maintain a comprehensive support portal and FAQ section on our website.

Accessing the Support Portal

Visit the Eightcap website
Click on “Help” or “Support” in the main navigation
Browse through categorized topics or use the search function
Access detailed articles and guides on various trading-related topics

The support portal is available 24/7 and can often provide immediate answers to your questions.

Compliance and Legal Support

For matters related to compliance, account verification, or legal inquiries, we have a dedicated team available.

Contacting Compliance

Email: [email protected]
Phone: +91 (000) 000-0002

Compliance support is available during standard business hours, Monday to Friday, 9:00 AM to 5:00 PM IST.

Technical Support for Trading Platforms

For issues related to MetaTrader 4, MetaTrader 5, or other trading platforms, we offer specialized technical support.

Accessing Technical Support

Email: [email protected]
Phone: +91 (000) 000-0001

When contacting technical support, provide details about your operating system, platform version, and a clear description of the issue you’re experiencing.

Emergency Support

In case of urgent trading-related issues outside of regular business hours, we provide emergency support.

Accessing Emergency Support

Call our 24/5 emergency line: +91 (000) 000-0003
Provide your account details and nature of the emergency
Follow the instructions given by the support representative

Emergency support is strictly for critical trading issues that cannot wait until regular business hours.

Support for Different Account Types

The level of support may vary depending on your account type. Here’s an overview of support features for different account types:

Account Type	Live Chat	Email	Phone	Personal Account Manager
Standard	Yes	Yes	Yes	No
Raw	Yes	Yes	Yes	Yes
VIP	Yes	Yes	Yes	Yes (Priority)

VIP account holders receive priority support across all channels.